· I'm having trouble connecting to Roon
· Something else
· None of the above
· My Roon software won't start up
Hi, I had a free trial and updated to a lifetime subscription which I would like to put on a new computer as Roon Core which the system recognises but it will not reset my password or allow a change.
Please advise.
Hello @paul.stoneman,
Thank you for reaching out to Roon Support, and welcome to our community!
Could you kindly clarify whether you’re able to log in directly at Your Account?
If you’re experiencing issues moving your current server to new hardware, you can follow the steps outlined in our migration guide here:
Please let us know how it goes or if you need further assistance.
Hi thank you for replying, it has just allowed me to log into reply on my I phone.
I initially had a free trial on my main computer, I have since got a dedicated computer with your advised Core hardware and after subscribing to the lifetime subscription tried to load the app on my phone to control the new core.
Hi @paul.stoneman ,
Thanks for letting us know. Just to confirm, the issue is resolved on your end after logging in on your phone? It is not clear from your message, so please clarify when you can, thanks!
Hi,
I am still tying to work iy all out, may have got into a muddle.
Rganks, I will advise.
Hey @paul.stoneman,
Congrats on the lifetime upgrade! We’re excited to have you here - definitely keep us in the loop on how things are running. We’ll be here to help at any point if you run into additional hiccups during your new setup. 
Good morning,
All sorted thank you, looks like my main computer that was the server had a network issue it was going between WiFi and Ethernet for some reason.
All sorted now and server library download to Ron Core computer.
Sound wonderful.
Thank you.
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