Unable to Restore Backup After Upgrading Roon OS on NUC (ref#H7O7QK)

Hi! What’s not quite right with Roon?

· Music won’t play or issues with my library

Music won’t play or issues with my library

· Trouble creating or restoring backups

Tell us what's going on

· I recently reinstalled Roon ROCK on my Intel NUC10i7 to upgrade from Roon OS 1.0 (legacy BIOS boot) to Roon OS 2.1 (UEFI boot) in order to enable Tailscale support for Roon ARC. Before reinstalling I created a Roon database backup.

After reinstalling and updating to Roon OS 2.1 / Roon Server 2.64, I am unable to restore my backup. The Find Backups function consistently returns “No backup found” regardless of which folder level I select.

The backup is on a USB drive (called UNTITLED) and has the following structure:

Roon Backups/ (contains roon_backup_root file and one alphanumeric subfolder)

The alphanumeric subfolder contains many short subfolders (00, 0a, etc.) and files called roon_backup and name

Total backup size is approximately 116MB

I have tried the following without success:

Pointing Find Backups at the USB drive root, the Roon Backups folder, and the alphanumeric subfolder

Adding the ROCK network share via smb://rock/Data/Backup and trying all folder levels

Copying the backup to the ROCK’s Data/Backup folder and trying all folder levels

I am using a MacBook Pro for the restore attempt. Roon’s Find Backups browser only shows network shares — it does not show local Mac storage — so I have been unable to try restoring from a local copy.

Can you confirm whether this backup structure is valid? And if so, is there an alternative restore method that bypasses the Find Backups browser?

Thank you.

Tell us about your home network

· My router is Protectli VP2420 running OPNsense version 26.1.8. I do not run a VPN on the network as a whole, only on my computing devices.

Hello @Scott_Romans ,

Thanks for reaching out. Can you please upload the backup you have to our Uploader linked below, and let us know once it’s uploaded? We will check the backup on our end.

https://workdrive.zohoexternal.com/collection/nocvrfc5b2ddab55140af8640f1d7ce13291e/external