Hi @Scott_Romans, checking in on this. Thank you for all the work you’ve put in so far. We’re here to keep working on this with you. Have you had a chance to try Ben’s suggestions above? Whether they solved the issue or not, we’d love to hear back from you.
Just a heads-up that this thread may close automatically soon, but no worries if it does. You can submit a request through the Technical Support form and mention that you’d like this issue reopened:
The “original” copy would have been made on the USB drive. Unfortunately when i was having problems with the NUC, I had to flatten the USB drive to try to install the ROCK software, so that original copy is gone. I would have simply copied and pasted from the USB that had the backup to other locations. I’ll zip and send what would have been closest to the original, which I’m storing on my Proton drive.
Hey @Scott_Romans, thanks for sending that over. We have forwarded your backup to the team for testing and will get back to you once this has taken place. Thank you in advance for your patience.
Hey @Scott_Romans,
We are still looking into this, and we have extended the auto-close period until the team has had a chance to review the backup. Once that review is complete, we will follow up with the next update, thank you.