Unable to Restore Backup on Nucleus from USB Drive (ref#F811EF)

[Jeff_Sanborn]

I'm having trouble with my Nucleus hardware

· Other

Select the option that fits best

· The Nucleus boots up and I can connect to it in the Roon app without issue, but I have a question about configuration/storage/attached devices

Select your Nucleus model from the list below

· Nucleus One

Describe the issue

Migrating database from Mac to nucleus. I backed up to usb drive. Follow migrating instructions, plug in usb drive, power up Nucleus, etc. Then go to new Mac, Initialize Roon is, get to “restore backup and - HERE IS THE PROBLEM: it looks for a network — NOT an external drive. So there is no way to tell Roon to get the backup on the drive. Help please.

[bearFNF]

Just to make sure, is the USB with the backup connect to the Nucleus USB port and not to your computer?
The migration guide says you should be able to navigate to it:

It “should” look something like this:

[benjamin]

Hey @Jeff_Sanborn,

It’s good to see you on community again!

Following up on your thread, @bearFNF makes a good point - is the USB drive connected directly to your Nucleus?

If you’re still not seeing it when looking for backup locations, what is the USB drive formatted to? You’ll have the best luck with exFAT but here’s a list of supported formats for the Nucleus:

Nucleus Media Storage And Audio Devices