Unable to securely connect to Roon ARC

Imac Roon v.2 build 1128

Apple Monterey

Networking Gear & Setup Details

BT Homehub 6 Mac connected via ethernet to router


I have downloaded the new Roon ARC , am unable to securely connect.

I checked my router and Upnp. is turned on.

I tried temporarily turning off firewall on my router and Computer but made no difference.

Here is a copy of posted error codes.

“connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“”,“router_external_ip”:null},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“”,“found_upnp”:true,“error”:“Did not find UPnP service with WANIPConnection on network”}

Can anyone help with a solution please.

Thank you


Thank you for your patience while we’ve diligently worked to reach every request for support with port forwarding. The diagnostics you’ve provided suggest that UPnP is not properly configured on your router.

Please first try the following steps:

  • I recognize that you’d checked this once, but try to disable and then re-enable UPnP/NATPMP in the web administration interface for the router directly upstream from your Core
  • Try to manually open the port in your router’s port forwarding configuration
  • Make sure the IP/Port matches the Port listed in Roon → Settings → ARC
  • Check for any VPNs or Firewalls that might be interfering
  • Check if your modem is in Bridge mode

If you continue to experience difficulties, please tag the support team and include the following information:

  1. What is the make and model of your modem and router?
  2. Do you have any additional network hardware, like additional routers or managed switches?
  3. Who is your internet service provider and what is your geographic region?
  4. Is your Modem configured in Bridge Mode so that it operates only as a modem or do you have the ports forwarded on both?



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