Unable to see Nucleus One in File Explorer for library transfer (ref#QE0H54)

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Running a Nucleus one with internal storage on a Windows PC. Trying to move a large music library to the internal storage, but I cannot see the Nucleus One in File Explorer. Every time I try, I am told I don't have the credentials. I've tried all the guidance about changing the permissions, but nothing has worked.

Tell us about your home network

· Linksys

Hello @Heather_Lanza

Thank you for reaching Roon support. How to import the music to the internall storage and fix any possible problems described on the following article :

Would you kindly let us know where exactly you are stuck?

Hello @Heather_Lanza ,

It’s been a few days since we heard back from you, we wanted to check in to see if you are still having issues? Please note that to respond to us, you must do so on the Community website directly, I have provided a direct link to your thread below, thanks!

I followed the instructions and it works now.

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