What is the operating system of your Roon Server host machine?
· Windows
What kind of device are you using to perform the login?
· Windows
Where are you trying to login?
· I can't log into Roon
Have you been redirected to [https://account.roon.app](https://account.roon.app) (the Roon login page) in your browser?
· No
Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.
· No, the issue remains the same
Different device
· I cannot switch to a different device
Are you still facing the issue on the different device
· No, the issue remains the same
Record the timestamp
· 4:230 Eastern Daylight
Describe the issue
I can sign into my account, but I cannot see a normal Roon window
Thank you for your post. We don’t currently see a server machine online and associated with your account in our diagnostic servers, so we’ll unfortunately need to request some basic information to expedite troubleshooting here.
What is the machine you’re using to host RoonServer? Can you share a screenshot of what you’re encountering?
We’re pinging this thread once more before it auto-closes. We’re eager to take action here but we’ll require a little more information for our team to proceed with any troubleshooting.
Can you please verify whether you’re able to sign into the Roon accounts page directly in a browser?
We have not heard back from you, so we will go ahead and close this thread due to inactivity. If you need further assistance, please submit a reopen support request via the technical support help form link and specify that the issue be reopened. Thank you.