Unable to select an audio device (ref#N7F2K2)

Support
1

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· I see something else

When you try to connect, what screen do you see?

· Just the Roon logo

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Windows*

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

I don't have the option to select an audio device.

Describe your network setup

Data: fiber from ISP. Ubiquiti UDM-SE, RJ45 cable between router and PC, Windows 11 PC

2

Hi @Fredrik_Andersson2,

Thanks for sharing your report!

To confirm, are you having issues connecting to Roon in general, or are you having issues selecting an audio device / endpoint for playback?

Are you able to play audio from the system output of your Windows?

What is the IP of the audio device, as well as the IP from your Windows running Roon?

How is the endpoint connected to your router/Windows machine running Roon Server?

Lastly, if possible, could you please use the directions found here and send over a set of logs to our File Uploader?

We’ll be on standby for your reply, thanks! :pray:

3

Hi, I’m having trouble using Roon on my Windows 11 PC.
I have the Roon server on this PC.
It works perfectly fine through my iPad.
On PC I can’t select any audio devices under Settings->Audio.
It has worked but now this setting has disappeared.
I’d appreciate it if someone could help me solve this.

4

Hi @Fredrik_Andersson2,

This sounds like the RAATServer on the PC is restricted from connecting to RoonServer on the same machine. Often, that’s the fault of the Windows Defender firewall - it will sometimes default to blocking Roon after an update. Check that the firewall has RoonServer.exe, RAATServer.exe, and other Roon processes excepted/safelisted.

Next, please verify if you have any antivirus or third-party firewall software active and perform the same safelist step for Roon’s processes there.

Please share a screenshot of the Roon Settings → Audio page illustrating the problem.

What about the system output? If only networked endpoints are missing, check whether your router or other managed network hardware blocks multicast traffic. Make sure IGMP snooping is enabled.

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