Unable to select local audio outputs and playback with NAD C700 V2 (ref#5QC5L3)

[Brian_Reiser]

What best describes your playback issue?

· My DAC, streamer, or speaker doesn't appear as a Zone in Roon

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Is your device connected directly to the Roon Server via cable or over the network, or is it chained through another device (such as a streamer, Roon Bridge, or Roon Remote)?

· It is connected through a different device (e.g Rasberry Pi)

Does the device play audio from another source when using the same connection?

· The device has no problems with another audio source

Have you checked that Roon is whitelisted in any firewalls?

· I've checked the firewall and the issue remains

Since you are using a network connection to the device, please ensure that your RoonServer is on the same subnet as the device

· My devices are on a single subnet but is not visible to Roon

Do you have a complex network setup?

· Both the device and RoonServer are connecting to a *single router*

Try to disable any additional networking interfaces on your RoonServer machine.

· Disabling network interfaces had no change in behavior

Check to make sure RoonReady mode is selected on the device.

· I've checked this and the issue remains

If the device has multiple output options, do the other options work as expected?

· Multiple output types are affected

Is the device using the latest firmware as per the manufacturer?

· Firmware is up-to-date but the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· sat mar 29 3:30pm CT

What are the make and model of the affected audio device(s) and the connection type?

· Macbook Air 15" M2 2023 Mac OS 15.3.2; iphone 12 Pro IOS 18.3.2; Mac Mini M2 Pro 2023.

Describe the issue

1. On my Macbook Air Roon client, I cannot select the macbook speakers as the Audio output. I see only the amp + speakers I have connected to my mac server that is running the Roon server.
2. I am having the same problem on my iphone Roon client -- I can play music to the amp + speakers connected to the Roon server, but cannot select Audio on the iphone itself.
3. on my NAD C700 V2 Roon Ready device, I cannot use the Roon app on either my iphone or Macbook Air to play to this device.
But all three of these things worked last week. Maybe I messed up settings when installing a roon update or updates on my mac???

Describe your network setup

mac mini computer running Roon Server, Macbook Air laptop, ipad, and 2 iphones as roon remotes, + NAD C700 v2 roon ready device. Comcast router connected to Comcast home wifi.

[Brian_Reiser]

This is a screenshot of Audio setup from the macbook air client

[noris]

Hello @Brian_Reiser ,

Can you please navigate to macOS System Settings > Privacy & Security > Local Network , and make sure Roon is allowed. If it is already enabled, toggle it off and on again. Then reboot your Mac, and see if the same issue persists. Let us know how this goes!

[Brian_Reiser]

@noris Should I do this on the mac book roon client or on the Mac Mini running the Roon Server or both?

[noris]

Hi @Brian_Reiser ,

Since the Server outputs are showing as expected, I would say that the issue is likely on the Mac Roon Client side, but you can check both sides to be sure.