I have chosen two factor authentication but cannot setup Ente because it's asking for a QR code or a secret password that should have come from you. If I had either to begin with I don't know what I have done with them. This is also affecting my ability to access the ARC app in my phone. What can I do?
I want to make sure I fully understand the situation, as your description suggests there may be two different issues happening at once (2FA setup + ARC login).
Could you please clarify a bit more:
Are you unable to log in to your Roon account on the website, or is the issue only with enabling two-factor authentication?
When you say Ente is asking for a QR code or secret key — is this during the initial setup of 2FA, or when trying to recover / add the account again?
Are you currently locked out of your Roon account entirely, or can you still sign in on at least one device?
Once we know this, we’ll be able to guide you through the correct recovery steps.
In the meantime, I’ve flagged your case for our @accounts team, who can assist further with authentication and recovery if needed.
Looking forward to your clarification so we can get this sorted quickly.