Unable to sign in to Roon from a different location and network (ref#XOHW5P)

Support
1

What’s happening?

· I'm having trouble connecting to Roon

What type of connection issue?

· Something else

Describe the issue

I can't sign in when at a different location on a different network

Describe your network setup

Not known at this time, this is at the audio store I work at.

2

Are you trying to sign in to Roon or Roon ARC? You can’t sign into Roon unless you are located where your Roon server is located and on the same local network.

If you are trying to sign in to Roon ARC, have you got it properly set up on your Roon server and router with port forwarding?

If you are trying to sign in on the store’s Roon server, you need to be set up with a profile and password and be on the same network.

You haven’t provided enough information for anyone to be able to help you.

2 Likes
3

Hi @HIFIbliss,

Thank you for your post. Please provide the additional information requested above for technical support to take action on this report.

Please see here for more information on the distinction between remote access via ARC and home-network use via Roon itself.