Unable to sign into Mac app after update (ref#UWSVLX)

Support
1

What’s happening?

· I'm having trouble logging in

Where are you having trouble logging in?

· I can't log into the Roon app

Describe the issue

Immediately after updating, I now cannot sign into the Mac app.

Describe your network setup

I'm just on a simple wifi router. It was working fine just before the update. So that won't be the problem.

2

Try clicking the Unauthorize button. Sometimes the licence server at Roon Labs central has a brainfart.

1 Like
3

Thanks very much :+1:t3: That’s solved it.
I was a bit apprehensive as the button says “Unauthorize” and the info above is talking about “Logging Out”. I didn’t want to loose any data/settings etc.