Unable to sign into Qobuz after Roon app upgrade on laptop (ref#YLOA4L)

[Joe_Caballero]

What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

Turn on Roon and it went into app upgrade after upgrade i couln't sign into my Roon account. Deleted app and reinstalled app and i was able to sign in. During navigating of app trouble shooting i saw where i have been signed out of Qobuz music service. Is that why 3/4 of my history play was not available? I proceeded to sign in into my Qobuz music account and it would not take my credentials, is that why 3/4 of my music playlist history was not available? I never logout and my music subscription is valid, it's workin fine on cell phone so i believe the problem is on the laptop app. Suggestions why Roon app will not accept my credentials in the services area for service music subscriptions? I keep getting error message and try later. Thanks in advance.

Describe your network setup

Frontier 500mbps, wired to Netgear router. Retired Verizon installer.

[noris]

Hi @Joe_Caballero ,

Welcome to the forum! Just to confirm, the same credentials work on play.qobuz.com? Is there anything specific about your account (was it created through Facebook/Google/Apple)?

I’ve also activated diagnostics for your account to see if there are any specific errors, please use the Roon app again when you have a chance so that we can look over the error logging, thanks!