Unable to sign into Roon account on Nucleus TITAN (ref#3JBIRJ)

[jjon615]

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· just bought Titan after using Rock for some time. Cannot sign into account

Tell us about your home network

· worked fine with Rock

[connor]

Hi @jjon615,

The majority of login issues arise from content blockers/adblockers in the browser you’re using to sign into Roon on your Roon Remote.

Please try clearing cookies and disabling any content blockers before trying to log in again.

Note: if you’re using an iOS remote, the default browser will be Safari, so you can take these steps in the Settings → Safari page.

Please let us know if this doesn’t help. We’ll watch closely for your reply. Thank you!

[connor]

Hi @jjon615,

Our diagnostic servers show that you might have recently signed into a Nucleus Titan on your account. Are we correct in our assumption that you’ve resolved this problem behind the scenes?

We’re going to tentatively mark this thread as Solved, but please reach out if you’re still stuck and we’ll promptly follow up. Thank you!