Unable to start Roon due to login issues after account creation (ref#HB783A)

Support
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Is Roon Server running?

· No, Roon Server is not running.

For Roon connectivity to work properly, both Roon Server and Roon Remote need to be turned on.

· I can't turn on Roon Server, I need help.

Describe the issue

I could make my account on Roon with my VISA card and free trial option today.
I tried to start Roon many times, Roon request log in after selecting my account each time.
Now I can't start Roon.
Could you show me how to start ?

Describe your network setup

I have connected routers with using PLC adapter through electric light line in my house. My Audirvana shows my IP address "USB 10/100/1000 LAN".

2

Hello @agkashikashi,

Thank you for reaching out to Roon and welcome to our community!

To get started, I recommend following the guidelines in this article:
Getting Started with Roon

Additionally, this video guide can provide a helpful visual walkthrough:
Getting Started with Roon - Video Guide

If you encounter any issues, could you please let me know exactly where you’re stuck? A few screenshots illustrating the issue would also be very helpful in resolving the problem more quickly.

Looking forward to assisting you further!

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