Unable to start roon software

Support
#1

Roon Core Machine

Win10 21h1 19043.1202
i7-9700k
16gb

Networking Gear & Setup Details

Asus GT-AX11000

Connected Audio Devices

Number of Tracks in Library

Description of Issue

09/06 11:56:44 Info: Starting RAATServer v1.8 (build 814) stable on windows
09/06 11:56:44 Warn: [easyhttp] [1] Post https://bits.roonlabs.net/1/q/roon.base.,roon.internet_discovery. web exception without response: The request was aborted: Could not create SSL/TLS secure channel.
09/06 11:56:44 Warn: [bits] http request failed updating bits, status code: 999, message: <>

#2

Roon server has no gui…it runs in the task bar. And the same for roon bridge.

RAAT sever is a process that is also running under all versions of room

#3

Right, I assumed this was the process preventing the app from progressing beyond the white screen with the roon logo. It hangs there. What log would be more helpful?

#4

More likely graphics driver issue then in if its getting stuck at the logo.

Your description was a little bit to minimalist :wink:

try loading the manufactures drivers and not the windows default ones

#5

Hi @Jesse_Cooney, can you try this:

  • Exit out of Roon/Roon Server
  • Navigate to your Roon Database Location - Database\Registry\Core
  • Locate your tidal_account file and delete it
  • Try to start Roon again
1 Like
#6

And the tidal issue….this seems to be happening a lot too….

#7

I double checked the graphics driver is direct from Nvidia and current. I’ve also disabled the onboard intel graphics. Turns out the answer just below provided by Dylan is correct, I had to delete the Tidal_Account file. I’m back in business.

thanks all

#8

Thanks this was it.

#9

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