Unable to start roon software

Roon Core Machine

Win10 21h1 19043.1202

Networking Gear & Setup Details

Asus GT-AX11000

Connected Audio Devices

Number of Tracks in Library

Description of Issue

09/06 11:56:44 Info: Starting RAATServer v1.8 (build 814) stable on windows
09/06 11:56:44 Warn: [easyhttp] [1] Post https://bits.roonlabs.net/1/q/roon.base.,roon.internet_discovery. web exception without response: The request was aborted: Could not create SSL/TLS secure channel.
09/06 11:56:44 Warn: [bits] http request failed updating bits, status code: 999, message: <>

Roon server has no gui…it runs in the task bar. And the same for roon bridge.

RAAT sever is a process that is also running under all versions of room

Right, I assumed this was the process preventing the app from progressing beyond the white screen with the roon logo. It hangs there. What log would be more helpful?

More likely graphics driver issue then in if its getting stuck at the logo.

Your description was a little bit to minimalist :wink:

try loading the manufactures drivers and not the windows default ones

Hi @Jesse_Cooney, can you try this:

  • Exit out of Roon/Roon Server
  • Navigate to your Roon Database Location - Database\Registry\Core
  • Locate your tidal_account file and delete it
  • Try to start Roon again
1 Like

And the tidal issue….this seems to be happening a lot too….

I double checked the graphics driver is direct from Nvidia and current. I’ve also disabled the onboard intel graphics. Turns out the answer just below provided by Dylan is correct, I had to delete the Tidal_Account file. I’m back in business.

thanks all

Thanks this was it.

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