Unable to start Roon subscription (ref#SOBPCY)

[antheste]

What’s happening?

· I'm having trouble connecting to Roon

What type of connection issue?

· Something else

How can we help?

· None of the above

Other options

· My Roon software won't start up

Describe the issue

Can’t start my subscription

Describe your network setup

Lol

[Paul_Whittaker]

Interesting network setup.

[connor]

Hi @antheste,

You can reach out to our accounts team directly by clicking “Contact Us” from your account page and selecting “I have an account or billing question.” We’ll alert @accounts in the meantime here, since you’ve already posted. Stand by!

[beka]

Hey @antheste,

Thanks for connecting with us — we’re here to help you get started with Roon again, if that is something you still need.

On our end it looks like your second attempt to start your subscription was successful and you should now be able to access Roon.

If that’s not the case, would you please let us know?