For more than a month, Roon has been unable to play/stream any music from Qobuz. Previously, it worked flawlessly for well over a year.
I have tried re-booting the Nucleus+ machine to no avail. I have tried deleting and re-logging into my Qobuz account to no avail. Qobuz does work outside of Roon. I am showing that I’m logged into my Qobuz account through Roon. Albums, artwork, etc. all show up. But when i try to stream I get the subject error message. What needs to be done to fix this problem?
Music library is 1050 albums. I’m connected via ethernet to the Roon Nucleus+. Router is an Arris gateway connected to AT&T ISP. Nucleus+ is connected via USB to Pro-ject Box DAC.
I am also having trouble logging in to Qobuz via Roon.
Running ROCK v 1.8 build 1021 (latest version) on Intel NUC.
I can log in to Qobuz from their Windows app - no problem. When I enter those credentials via Roon … nada. I was able to flawlessly log in to Qobuz via Roon as recently as two weeks ago. Apparently, something has changed somewhere upstream from me.
I saw somewhere on this forum that clearing cache involves deleting the cache folder from the Nucleus device. I was concerned that this might cause other side effects. If you are sure it won’t, I’ll try that. But I think I will move the cache folder to my desktop computer in case I need to restore it on the Nucleus.
Hereford, Welcome to the community. But the problem you are having is different because you can’t log in to Qobuz. I am not having that problem. I can log in, but I can’t stream. Hopefully, some very knowledgeable person from our community will have a good suggestion for you too.
OK. I did as you said. I logged out of Roon and restarted the Nucleus+. I am getting the same results. However, you might be right about my Qobuz account. I think they unplugged me because now I’m only getting 30-second clips of music from them. I’ll contact Qobuz to find out what is wrong because I think it is probably on their end. I’ll get back on this thread if that is not the case, but that’s my guess at this point. Thanks for your help.
I had the same issues. Music would not play using Qobuz through Roon. Quboz by itself worked fine.
I restarted Roon on my core (IMac), logged out of Qobuz and and logged in again.
Now everything works fine.