Unable to stream Tidal Daily Mixes to Naim Uniti Atom from Galaxy S24 Ultra (ref#8D15IM)

Support
1

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *Network Zones* are affected.

Is the affected network Zone connected with Ethernet or WiFi?

· Ethernet

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· TIDAL

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· Always

What are the make and model of the affected audio device(s) and the connection type?

· Naim Uniti Atom

Describe the issue

Galaxy S24 Ultra phone can't stream Tidal Daily Mixes to Naim Uniti Atom. Clicking on Play is unresponsive.

Describe your network setup

Nucleus connected by Ethernet. SkyQ router.

2

Hi @David_S ,

Can you please let us know the exact local time + date when you next observe this behavior? We’ll enable diagnostics after. Also, does it affect all Daily Mixes or just one/some of them?

3

It’s happening all the time. The entire Android Roon app seems to be frozen, whereas Roon plays ok on my Windows 11 computer.

4

Hi @David_S,
Can you try reinstalling the Roon app on your Android device? We’re not seeing any trace of the android device in our records. This indicates that it’s been more than 30 days since it’s been in contact with Roon’s servers.

5

That’s strange. I use the Android phone app every day. It’s only the Tidal DMs that don’t work. The same applies to my Android tablet.

6

Hi @David_S,
Did I misunderstand what you meant by this sentence?

I took this to mean that Roon app wasn’t working at all on Android.

7

I’m sorry. Yes, my lack of precision. It’s just the Tidal element that is frozen initially, with the rest of the app working ok. But once I have clicked on Tidal, the whole app does indeed freeze.

8

Hey @David_S,

We have a fix released in our Early Access version of Roon that involved Roon crashing when attempting to play Tidal Mixes, I believe you may be experiencing a subset of this issue in another form.

The good news is this fix will be pushed to our next Production update, which should be soon.

After you update Roon next, let me know if you run into the same issue. Thank you! :raised_hands:

9

Thanks, Benjamin.

Is it possible to use the Early Access version on one device, say my mobile, while keeping the Production version on the Nucleus?

If not, when will the new Production version be available?

10

No need to do that. Just click in the Tidal “My Mix” box, but not on the purple circled arrow.

1 Like
11

What @Jim_F said. And it is probably a week or so until the update reaches production, at most two, based on history.

1 Like
12

Wow Jim! You’re a genius! That did indeed work. Many thanks.

2 Likes
13

This topic was automatically closed 24 hours after the last reply. New replies are no longer allowed.