Unable to Sync with Roon Core on NUC 10i3 (ref#6NKYU1)

Early Access
1

Affected Product

Roon ARC

Roon Core Platform

Roon Optimized Core Kit (ROCK)

Roon Core Specifications

NUC 10i3 16GB RAM c. 2 years old all connections via ethernet

Connected Audio Devices

Devialet Expert and Phantom, KEF LSX and B&W Formation Wedge all ethernet connections though two via Mesh

Home Network Details

Fibre router various simple switches and powerline for two units

ARC Issue Category

Can’t sync with Core

Description of Issue

In Roon, I was getting a poor connection message. That has now disappeared, which seems promising.

In ARC the spinner continues and nothing else works either online or off including music saved to ARC. I would still prefer to avoid reset. Is there anything else that I can do or are you still investigating?

2

I hardly ever use arc and the few times I have, if there has been an update since my last use I get the error/retry connection message. Quickest way to solve is just uninstall and then re install

3

Update. The poor connection message is back. Any chance of a fix soon or an I going to lose my downloads?