My Nucleus Roon One internal storage is formatted however, my laptop computer is unable to find it in order to do a copy and paste transfer from my SSD.
Can anyone help?
Do you mean a Nucleus One?
What happens exactly when you try to access it from your PC?
I’m also moving your post from Uncategorized to Nucleus Support for the time being
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If you just mean that it does not show up as a network storage device when you open the ‘network’ (once called network neighborhood), then this is not unusual.
However, you should be able to open File Explorer on Windows and, in the address bar enter
\\Nucleusone
If this opens the share on the Nucleus One giving you a view of a single folder called ‘Data’, you can then navigate to ‘Data’ → ‘Storage’ → ‘InternalStorage’ to open the Nucleus One’s internal library storage location.
If this works, to make things simpler in the future, after the first step, when you see the Data folder, you can right-click on the ‘Data’ folder and select ‘Map network drive’. This will open a dialog where you can assign a drive letter (I use R: [for Roon]). Just make sure the ‘Reconnect at sign-in…’ checkbox is selected. Thereafter, instead of having to enter “\NucleusOne\Data”, you will just be able to type ‘R:’
if '\\NUCLEUSONE\ does not work, you can try replacing the NUCLEUSONE with the ip address - i.e \[ipaddress]\.
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Hey @johnlownik,
Both @Suedkiez and @Wade_Oram are steering you in the right direction here! We’re not seeing any traces of a Nucleus tied to your account, so the more accurate description of your issue you can share, the better!
We’ll be on standby for your reply, thanks John! 
4 posts were merged into an existing topic: Roon not recognizing SSD after storage cover inspection (ref#IDE1H8)
Thank you Wade, following your instructions I was able to find the internal storage file and also another file called my music Toshiba external. Problem is how do I copy music from an solid state drive to my internal storage file using copy and paste? Or is there a better way to get music from an SSD unto my internal storage?
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Hi, yes it is a nucleus one sorry. When I click on network on the left hand menu it’s not there, the internal storage.
Very surprised the nucleus one isn’t showing on my account. I’ve had it for about a week it’s running my gobus and my Toshiba external hard drive are working fine
Wade, I also saved it to the R drive, in the future how do I find it more easily? I’m not seeing it now on the left hand menu
Although it looks like the files have downloaded onto the nucleus one network location on my PC, the files are not showing up and internal storage on the app
Where did you put the files? From your photo of your laptop screen, you have added a Network location mapped to a drive, i.e. R:
Music files should be placed in the Internal Storage folder (which is the internal 2.5" SSD), i.e. R:\Storage\InternalStorage
BTW, rather than posting photos, you can easily post screenshots:
To answer the question about how to perform the copy operations, on you have navigated to the ‘InternalStorage’ folder (either by the mapped drive - ‘R:\Storage\InternalStorage\’ - or directly via ‘\\NUCLEUSONE\Data\Storage\InternalStorage\’ ) so that you can see the contents of that folder (initially empty) you can indeed just drag and drop files and folders into it.
You can treat it like any other folder on your computer. You can copy/move to/from it or any of its subfolders and you can edit (for the purposes of managing file tags) and delete file from it.
However, before making any significant changes (copying many file and folders or editing files), it is a good idea to stop the Roon Server application on the Nucleus One so that it it is not actively watching the folder during the copy/edit. This prevents the Roon Server creating incomplete or even wrong data about what is in the folder.
The Roon Server application can be stopped and started without shutting down the Nucleus One from the WebUI at http://Nucleus One. Use the little downward pointing triangle to the immediate right of the ‘Roon Server Software’ Restart button.
Can anyone tell me why the files are not showing on the Roon app under internal storage? From my previous pictures I think that the information is downloaded based on what I see on my PC but there doesn’t seem to be any files on the internal storage. At least not anything I’m able to access the play
In the last image above, the NucleusOne Data folder is not the internal storage. If you have copied files directly to this location, then they will not be seen and could cause issues with Nucleus operation as well because you have copied the files to the operating system SSD.
From the Data folder, you must navigate Data → Storage → InternalStorage in order to see the contents of the internal storage HDD/SDD.
That is where you must copy your media files.
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What @Wade_Oram said above. @johnlownik may also want to take a look at the documentation on this page (scroll down a bit for the info on the internal storage location)
A post was merged into an existing topic: Roon not recognizing SSD after storage cover inspection (ref#IDE1H8)
Wade, I exed out of the box showing the download process. It was 92% complete before I asked out. Is there any way to make sure that I didn’t copy any files onto the operating system SSD?
Thank you so much for your help.
Wade, a friend of mine who is also a roon user is asking me to ask you if the internal drive can be reformatted? And if so, how?
This is described in the section, Initialize/Format the Drive on the documentation page I linked above,