Unable to Transfer Music to Titan via SMB (ref#BG8D4S)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Cannot transfer my music to Titan-tried the smb no work

Tell us about your home network

· not applicable

2

From which kind of machine, Windows, Mac, other?

3

Hi @jjon615,

Thanks for writing in! Based on a fresh diagnostic report from your Nucleus, we can see the following error:

Error: [broker/filsystem/drivelistshares/addsharedrive] error adding share: System.Exception: [cifs/mountconfig] invalid cifs path (post windowsization, missing third backslash): SSD 4TB

It looks like you’re dealing with a path formatting error in Roon. Based on the logs, the system is rejecting how the network share path is being entered.

The error “missing third backslash” usually happens because the software is trying to parse the input into a URI format or is strictly enforcing the double-backslash prefix. In many backend systems, a network path is internally represented as smb://ServerName/ShareName .

The log shows the path being passed is just SSD 4TB. There are two likely issues here:

  1. Missing Server Info: SSD 4TB looks like the name of the drive or the share, but it's missing the IP address or the Network Name of the device it’s plugged into.
  2. Formatting: The system isn't seeing the required leading slashes to identify it as a network location.
To get this to mount correctly, you should try entering the path using the full network address. Replace [IP-ADDRESS] with the actual IP of your NAS or computer:

Example Structure: \192.168.1.100\SSD 4TB

Hope this helps!

4

Hi @jjon615,

Can you please share a screenshot of the Settings → Storage page where you’re attempting to add this network share or external storage drive as a Watched Folder?

What physical location is currently hosting your music? Are you attempting to add an external drive, an internal SSD, or a network share?

If you’re hosting your music files on a NAS or Windows machine, you may need to enable some additional SMB guest sharing settings.

This might not be relevant to your particular situation, but we wanted to share the resource here, just in case.

5

Hi @jjon615,

Our diagnostics servers still don’t show a network location associated with your Roon Server, but we haven’t seen a response to this thread yet. Please reach out once you’ve had a chance to review the response and troubleshooting steps above and we’ll proceed from there. Thank you