Remote Core: Nucleus + seems to be unable to update? Current build is 1.6.
Do you see any error messages displayed? Can you share a bit more information regarding your network setup such as router model/manufacturer?
My Mac updated to 1.7 without issue. The screen noted an update was needed to the Roon remote Core on Nucleus+. The error message is a continuous spinning circle with no connection which has been going on for over 30 minutes
. Current build of remote Roon Core is 1.6 (build 416 on Nucleus+. Router is Pakedge RK1 over fiber with a gigabit ethernet connection, and I have normal internet connectivity.
I have gone ahead and activated diagnostics mode for your account and what this action does is automatically upload a set of logs to our servers. I’m seeing here that the Nucleus associated with your account is on Roon 1.7 (build 500). Are you seeing differently on your end?
Thank you! I was able to update Nucleus to Roon 1.7 after I turned off both the firewall and the anti virus programs. I tried to respond via email last night but it did not go through. Everything seems fine now and I will make a note of the need to turn these systems off for future updates. Regards, Warren
Thanks for the follow-up here and glad to hear that the Nucleus update went through as expected!