· I'm having trouble with Roon ARC
· CarPlay / Android Auto issue
Since Siri was integrated into arc I am not able anymore to search by keyboard. Did I miss something? I really miss this as there are many tracks and interprets that can not be spoken in a way that Siri understands.
Unifi gear
Hello @Michael_Klug ,
Thanks for reaching out. When you say you can’t search by keyboard, does this mean that it does not show up at all, or it does show up but you have inputting text is not working? Is ARC up-to-date from the App store?
Hi @Michael_Klug,
Can you let us know what model of head unit you are using here?
Hi, it is a bmw ix1
Hi @Michael_Klug,
Does this occur when the car is not in motion? iOS and the head unit impose restrictions on keyboard access when the car is moving for apps that are compatible with voice control.
If this behavior occurs while the car is fully parked, then please provide an approximate timestamp and we’ll investigate closely with QA.
Thanks!
Hi, this picture was while the car was not in motion. The picture was taken on 2024-10-17 07:59 CET time
I experienced an unresponsive keyboard in the Android Roon app as well. Only solution was to close and restart the app. All other functions were ok at the same time.
is someone from roon still here?
Hi @Michael_Klug,
Sorry for the delay - were you able to run through the previous questions asked above:
Do you experience the same issue if you download and install the .APK version of Arc?
Can you check if any software/firmware updates are available for the head unit itself? It’s likely the case that this issue is specific to the head unit.
Hi, the app and the head unit are up to date. I can not installl an apk as I am using an IPhone like CarPlay suggests 
Hey @Michael_Klug,
Apologies for the confusion on my end! We don;t have any next steps for you at this time, we believe the issue may be tied to your head unit specifically, and have a ticket in with our Arc development to review further.
Restarting Arc didn’t help, did it?
Note that we’re not able to test Arc across all vehicle head units, so progress on this may be slower than usual. We appreciate your patience in the meantime!
Hi Benjamin, my unresponsive keyboard was in the Roon app (not Arc). I must say, it didn’t occur anymore since my post. But restarting the app didn’t solve the problem at that moment.
That sounds a lot like you won’t do anything 
If you have a developer ticket is there any way to updated on this?
also could you give me a screenshot how that should normally look like?
Similar issue here. Also when standing still, parked or even with engine off.
iOs 18.0.1
CarPlay
Head unit SEAT 5F0919606.
See picture from being parked.
@roon: so it is obviously not only affecting my head unit
Hi @Michael_Klug,
We’ve investigated this case thoroughly with development. There is no command from ARC instructing the head unit to disable the keyboard utility; it’s not something that’s ever been implemented in the current or previous version of the app.
Keyboard functionality - including any conditional disabling - is entirely controlled within the head unit firmware. Please verify if there are any driver profiles or settings within your specific head unit that might have control over keyboard access.
Development will investigate whether we can add any conditional logic to ARC that would request the head unit to keep keyboard access enabled. This would be something we’d likely have to implement on a case-by-case basis for affected head unit models. It may take some time to implement any potential future changes here. This thread will remain open in the meantime to track the ticket, but we can’t guarantee a fix in each case.
Since you’ve already provided your head unit firmware, there are no additional technical details we require at this time. @Synthex, we’ll also investigate the model you’ve provided.
Thanks for getting back to us @connor.
The one thing I can verify is that the driver profile isn’t affecting keynoard availability, since that function is accessible on Waze in the same scenario.
If you have any additional questions, I’d be glad to help.
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