Unable to use Tidal with Roon integration (ref#CF85FV)

What’s happening?

· Something else

How can we help?

· None of the above

Other options

· Other

Describe the issue

i can use tidal every where. but with only can not use tidal through roon.

Describe your network setup

i'm using the netgear orbi. i can use tidal using home wifi on my iphone, ipad etc. i can use tidal on my mac computer. but just can not use tidal through roon, some time i even encouter login problem with tidal through roon.

Hello @Jian_Chen ,

Thanks for your message. Can you please confirm, are you using a VPN with your Roon setup? If so, does the issue happen both with and without the VPN? You can try to clear your RoonServer cache, this might help:

  • Stop Roon Server from running in the Web UI
  • Find and open your RoonServer database
  • Navigate to RoonServer/Cache
  • Move the contents of the /Cache folder elsewhere, like your desktop
  • Try restarting Roon Server via the WebUI and verify if the issue still occurs

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