Unable to view installed extensions (ref#EF9ESV)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· can't see installed extensions

Tell us about your home network

· I can view the authorisations but the main screen says no extensions discovered

2

Hey @Peter_Cox2,

Thanks for the screenshot and the details. You can see the authorizations, but the main screen still reports that no extensions were discovered. Can you please try to remove them and then re-authorize the extensions after they show up? If it doesn’t show up, please try rebooting devices (router, switches, extension device, etc.)

3

Hey @Peter_Cox2,

Just checking in on this. Were you able to remove the extensions, then re-authorize them once they appeared again, and if they still were not showing up, reboot the router, switches, and the extension device itself? If you can, let us know what changed after those steps, or whether the main screen is still saying no extensions were discovered.

Please note, if we don’t hear back from you this thread may close automatically soon. If the thread auto-closes and you need further assistance, please submit a reopen support request via the technical support help form below and specify that the issue should be reopened. Thank you.