Unauthorization issue on RheinZ1 server (ref#WW2M27)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Cannot unauthorize server on RheinZ1

Tell us about your home network

· No VPN, Hardwired, no problems

2

Hi @Mike_Agsteribbe,

Could you share a screenshot showing the error you are seeing and a little additional context into the back of what you’re attempting to do.

I know there’s been issues with some of Roon’s cloud services since the DDOS attacks on Thursday so it’s possible their accounts management services are still affected.

Roon are investigating and making infrastructure and security changes to mitigate against such attacks.

3

Hi @Mike_Agsteribbe,

As Carl mentioned, we have been dealing with some cloud service interruptions recently, which might be impacting the authorization server.

However, to be sure this isn’t a local issue with the RheinZ1 itself, could you please clarify exactly what happens when you try to unauthorize?

  • Do you see a specific error message (e.g., “Network Error”, “Retry”)?

  • Does the “Unauthorize” button simply spin or do nothing when clicked?

  • Are you stuck on a screen asking you to unauthorize a different core, but the process fails?

A screenshot or a quick description of the behavior would be very helpful!

4

Hi @Mike_Agsteribbe,

We’ll need to know the current status of this issue (including a screenshot or some of the information @vadim has requested above) in order to take any effective action from here.

One option, if you have a reliable and verified Roon Backup handy, is to completely wipe the Roon Server folder housing the database from a file explorer. You’ll need to have network access to the server machine from another desktop.

  • Make a Backup of your current RoonServer Database
  • Exit out of RoonServer
  • Navigate to your RoonServer’s Database Location
  • Find the folder that says “RoonServer”
  • Rename the “RoonServer” folder to “RoonServer_old”
  • Reinstall the RoonServer App from our Downloads Page to generate a new RoonServer folder
  • On the Roon Remotes, press “Use another Roon Server” and connect to the new database

Then restore your Backup on the new machine.

For more context, here’s a full migration guide:

Let us know how we can help from here. Thank you!

5

Thanx for this solution, everything is fixed now.

regards,

Mike