Unauthorized core message

Core Machine (Operating system/System info/Roon build number)

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Description Of Issue
I’m getting a message that I’m using an unauthorized core.
I have always only had one core an Antipodes DX since my subscription started.
Please help

post a screenshot so we can give advice

Not sure I know how to post a screenshot. The message states that my roon account only allows for one core device. It then prompts me to add additional devices or to “unauthorize” my antipodes.

Have you tried deauthorizing the Antipodes and then signing back in to it?
You can’t hurt anything by doing that.

1 Like

Hello @brock_russell, could you please deauthorize and reauthorize the core as a test? Thanks!

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