Found it harder than necessary to find a solution, so want to share how I was able to resolve Roon seeing my Mind2 as an "Uncertified’ device. Hopefully someone else finding themselves in the same situation will benefit from this post. Am also hoping the PTB are listening so they can fix their broken processes.
Roon did not send me an email explaining that they were going to shut down my previously “Certified” device. So I unknowingly tried to reset the device today and was, of course, denied access. My perpetual license to Roon no longer worked. So much for having paid for perpetuity!
Researched the problem without finding a solution. Did eventually find the “developer” fix page which initially looked promising. Nope. That Web page let me enter my data, but would not finish the the process (Roon: get rid of that page; it’s dead).
Searched further. Nothing on Roon of use. Nothing on Simaudio.
Rebuilt the Roon server; 8 hours later that is still running and will at least run overnight. That also created a mess I have to clean up (six of EVERY album; really?), but it didn’t fix the “Uncertified” problem.
After determining the problem was created by Roon, but had to be resolved by the hardware manufacturer, I tried updating the Mind2 firmware using a wired connection as the Simaudio manual describes. Nope. Didn’t work. The Mind2 was still “Uncertified.”
Downloaded the Mind Controller software from Google Play to my Android tablet. Had used Moon’s Mind Controller crapware when I first got the Mind2. That’s what led me to switch to Roon (Mind Controller for Android was that atrocious), so I was reluctant to try it again.
But Mind Controller turned out to be the solution to updating the firmware for the Mind2. It took multiple attempts, but eventually the firmware versions (there are two) were updated and the Mind2 was recognized as a “Roon Ready” device.
I initially used my wireless network; using a wired Ethernet connection when updating the Mind2 might be a good idea.
Without any help I was able to sort out my problem. Good thing I’m a computer gear head techie kind of guy, huh?
All it cost me was an afternoon lost trying different approaches because Roon and Moon (the alliteration is SO appropriate) left me in the lurch. Based on what my company pays me, you two owe me ~$800.
I love both your products and luckily I am technically adept enough to find solutions on my on. But, in this instance, both of your company’s support, in my experience, fell short.
At the very least, keep your websites and instructions up to date and instructive. Get rid of non-functional web pages (like the developer sign up and instruction pages).
Let me know if you have any questions. I want both of your companies to thrive and be successful and am happy to provide additional feedback.
FWIW, Moon is getting a copy of this, too.