Unexpected "Network 13" connection after Samsung support interaction (ref#NHNCDY)

Support
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Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· I see something else

When you try to connect, what screen do you see?

· I see something else

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Windows*

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

After getting technical support from Samsung something called “Network 13” is connected

Describe your network setup

TP Link router,

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Hi @Everett_White,
I’m unclear what exactly the issue is here. Where are you seeing this network 13? Since it happened after interacting with Samsung support have you asked them about it? If you could share some screenshots of what you’re seeing that would help us better understand what’s going on.

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I am seeing “Network13” in my “Network and Internet Settings” for Windows 10.as an Ethernet

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This “Network 13” seems to be preventing me from making a wi-fi connection from my server to my BluOS player (for wireless music)…

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@Everett_White did the Samsung tech install anything on your PC for remote management or did you download anything when interacting with them?

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Hi Rob,
Thanks for responding to my issue. Yes, the Samsung tech did install or set up this mysterious “Network 13.” I don’t recall him downloading anything.
So, the bottom line is that the Samsung tech made my printer work on wi-fi, but in doing so he apparently disabled my BluOS controller. Since then when I open BlueSound the app does not find the device.It looks for players and does not find any.

I’m think if I remove this “Network 13” my printer not work.

Thank you so much for your help! I hope we can solve this together. I miss my music!

Everett

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Also, I installed a new router.

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One other thing. On the BluOS unit two green lights (top and front) are flashing, like two quick flashes, a pause, then two quick flashes.Over and over again.

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Flashing green on a BlueSound device seems to indicate that it is trying to connect to the network.

Since you can’t access the player from the BluOS controller either this does not appear to be a Roon problem, most likely you need to follow the steps to connect the player to your network.

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How was your new router installed and configured? Many times new routers create a new defailt network name, and also may assign a different set of IP addresses than the previous router.

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Hi @Everett_White,

We’ve pulled diagnostics from RoonServer to see if it’s receiving device announcements from any BluOS device in this ecosystem.

There are no device announcements present in the logged period and RoonServer doesn’t have visibility to this endpoint.

RoonServer does have access to an ethernet port and the loopback. The most likely culprit here is the new router firmware or the BluOS endpoint itself.

Please respond with information specific to the router as requested by @Robert_F above to proceed. Please also reach out to BluOS support for steps specific to that network protocol outside of Roon. Thank you!

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