Unexpected playback pauses after firmware update (ref#3J2CGP)

Support
1

What best describes your playback issue?

· Music stops playing unexpectedly

What type of Zone is affected by this problem?

· *Network Zones* are affected.

Is the affected network Zone connected with Ethernet or WiFi?

· Ethernet

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· TIDAL, Qobuz

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

What are the make and model of the affected audio device(s) and the connection type?

· Stop it

Describe the issue

Playback pauses unexpectedly since firmware update.

Describe your network setup

Ethernet, comcast

2

Hey @Kenneth_Costello,

Thanks for taking the time to write in!

Can you please be a bit more specific around which device you’re having issues with, that had a recent firmware update?

With that, I’d also head over to our website and download/update to the latest version of Roon:

https://roon.app/en/downloads

Since you are using a Windows PC, I would verify that both Roon.exe and RAATServer.exe have been added as exceptions to your Windows firewall.

You can use these instructions to add the exceptions and the executables themselves would be located in your Database Location/Application folder path.

I would also add these exceptions to any Antivirus or other Firewall blocking applications you may have and ensure that you connected to your network via a Private network, not a Public one, see this guide for more information.

We’ll be on standby for your reply, thank you! :raised_hands:

3

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