Is the affected network Zone connected with Ethernet or WiFi?
· WiFi
Does the issue affect all file formats?
· The issue *only affects one file *format.
Which format is giving you trouble?
· MP3
Is your device connected directly to the Roon Server via cable or over the network, or is it chained through another device (such as a streamer, Roon Bridge, or Roon Remote)?
· It is connected through a different device (e.g Rasberry Pi)
Does the device play audio from another source when using the same connection?
· The device has no problems with another audio source
Have you checked that Roon is whitelisted in any firewalls?
· I've checked the firewall and the issue remains
If the device has multiple output options, do the other options work as expected?
· Only one output type is affected while the other output type works as expected
Is the device using the latest firmware as per the manufacturer?
· Firmware is up-to-date but the issue remains
Do you have an approximate timestamp of when the issue last occurred?
· multiple times around 15:00 2/15
What are the make and model of the affected audio device(s) and the connection type?
This is an internet radio stream that plays just fine on my BlueNode via its own native app or over airplay. I’ve had it playing just fine from Roon but today for some reason it stops after playing for a few mins. I then restart it and it comes back on only to stop again.
It can’t be the Wifi because it plays flawlessly using NodeOS which streams over the Wifi. So seems something between my Roon server running for now on my beefy gaming desktop that isn’t running any other software.
Can you try to play the stream on another zone as well? The other zone doesn’t necessarily need to be connected/actually playing music (it can be muted for example). I am curious, when the stream stops on the Bluesound, does it also stop on the other zone, or just on the Bluesound?
Also, we have seen users have a better experience in the past if they change their Router’s DNS servers from the ISP provided ones to Cloudflare DNS, Quad9 or Google DNS. I would give this a try in case there are DNS issues on your ISP’s end.
Hi - well my other zones are AirPlay and Roon isn’t working on those due to some internal Roon bug being worked on. If it helps I do stream from my phone to my Jbl charge at same time in another Roon and no drop outs. And just by coincidence I setup a local dns server with Google dns as back up lately.
I’d go ahead and set up a direct ethernet connection to your primary router and see if the issue reproduces. If it does, share the track name, and then please use the directions found here and send over a set of logs to our File Uploader?
