Uninstall Roon and associated folders from QNAP

Support
1

Core Machine (Operating system/System info/Roon build number)

QNAP TS453A

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Hardwired Gigabit network
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Marantz NA7004

Description Of Issue

How do I uninstall Roon from the NAS including RAATServer, RoonGoer and RoonServer folders?

Removing the actual app from the QNAP is no problem however the folders can not be removed/deleted.

Thanks,

Rob

2

Hi @Robert_van_der_Linde,

We have information about accessing your database folders here:

If you have any questions / issues please let us know!

4

Hi…
I have removed the Roon server component from my QNAP NAS however three directories/folders remain on the server:

  • RAAT Server
  • Roon Goer
  • Roon Server
    These directories can not be simply deleted using a file manager - even from withing the QNAP access pages.
    How can I remove these directories?
    Thanks,
    Rob
5

Hi @Robert_van_der_Linde,

What happens when you try to delete?

Are you logged in to the QNAP as admin?

6

Dylan,

I am the server’s admin with full rights. When I tried to delete the folders the server reports in the System Access Log: Error HTTP/HTTPS [File Station] /Multimedia/Music/RAATServer failed to delete

I have now solved the problem and deleted the folders.

Looking at the folder properties, I noticed that the “Owner” of the Roon folders was “admin” - not my user name. I had disabled the user “admin” in my user profiles for security reasons.

Even though the admin account was disabled, the Roon install package still assigned ownership to “admin”.

When I enabled the admin account and logged in using that account, I could delete the folders.

Problem solved…

Regards,

Rob

1 Like
8

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