Unstable connection via ‘Roon ready’ with Devialet amplifier

[Laurent_Bourguignon]

Hello,

When I connect Roon to my Devialet Expert Pro 220 (Infinity Core) amplifier via USB, everything works perfectly.

But when I try to connect it via ‘Roon ready’, the connection is very unstable, there is no sound when the connection appears…

I have updated the DOS of my amplifier.

I don’t understand where the problem is coming from. Can you help me?

[benjamin]

Hey @Laurent_Bourguignon,

Thanks for writing in - it’s good to see you on the community again! In the future, we kindly ask that you submit a proper support ticket by filling out the questionnaire using the below link?

Please select the option that best matches your specific issue type instead of simply selecting “other”, as this form was created to help diagnose issues while gathering information and it will allow the support team to be able to best assist with your specific issue type. Thank you!

https://account.roon.app/en/contact/new-ts-request

@Laurent_Bourguignon

But when I try to connect it via ‘Roon ready’, the connection is very unstable, there is no sound when the connection appears…

We’re having trouble connecting to your Roon Server instance to enable diagnostic mode, could you please reproduce the issue, share the track name, and then please use the directions found here and send over a set of logs to our File Uploader?

Thank you!