Update 806: none of my remotes connect to ROON Rock

Support
1

Roon Rock: NUC i-5 8th generation
Networking devices: Netgear modem and router
Devices: Windows 10 pcs and Android tablet Samsung Tab A 10.1
Library size: About 600 CDs

After update 806, none of my Windows based remotes will connect to Roon Rock. Neither does an Android remote.
Rock is okay: rebooted it twice. But, the remotes won’t connect. I’m asked for my login credentials but when I enter them, I’m asked if I want to install a Core on my computer. This is very frustrating.

Everything was working fine until update 806. So, nothing wrong with network, or remotes, or anything.

Help, please

2

Have you tried updating Roon on your remotes ?

2 Likes
3

Hello @Sucheta_Mazumdar,

Thanks so much for letting us know of this. @Andre_Gosselin’s suggestion is the perfect first step (thanks :pray:).

Could you please confirm that all your devices (Core & remotes) are updated to the latest build?

4

Hey @Sucheta_Mazumdar,

I wanted to see if there are any updates on the issues you’ve been having connecting your remotes. Are things any better? Can we help? :nerd_face:

1 Like
5

I did. Thanks very much for the follow-up.

1 Like