Update causes services to not show up, only library accessible (ref#N3H962)

Support
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What app are you having the slowness issue with?

· Roon

What kind of performance/speed issue are you experiencing?

· Other

Please try to reboot your Roon Server

· No, the issue is still the same even immediately after a reboot

Please try to reboot your networking gear (Router/Switches/etc.)

· No, the issue is still the same even after a reboot

Is there any change in behavior if you try to navigate to Roon Settings -> Library and set both Background and On-Demand Audio Analysis to Throttled or Off?

· No, the issue is still the same

Does the issue happen on multiple Roon Remotes (controllers) or just one?

· Issue happens on multiple remotes

Router Domain Name System (DNS) change

· I was able to change my router's DNS servers but it did not help

What is the operating system of your Roon Server host machine?

· MacOS

Timestamp of issue occurrences

· today after the update

Describe the issue

Everything worked will until the update today. Now only my bibliothek is available, every additional services are loading but not showing up.

Describe your network setup

Fritz!box, Lan and ios (iphone / ipad) wlan

2

See the big blue banner at the top of the forum and this new post:

1 Like
3

Hi @larsen,

Just checking in on this — are you still experiencing issues with services not loading, or has it resolved?

We experienced some cloud infrastructure instability on the day you posted , which likely caused the behavior you described.

Things should be back to normal now. Please let us know if you are still having trouble!

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