W7 on PC
Why do I never learn ‘if it ain’t broke don’t fix it’.
Went for the currently advertised front end update. Now when I launch roon I get the welcome message, then a black screen, then everything disappears. Still working on my Android and W10 laptop fine (which I haven’t tried to update) so core etc still functioning - just the W7 front end crap.
You have our apologies for the trouble here! Would you kindly use the directions found here and send us over a set of logs using a shared Dropbox link so the team can take a look?
Fail at step 1.
If I try to compress the Logs folder I get the error ‘Software caused connection abort’
The folder is 155MB (shameful).
Not sure it would be any good however as the most recent log file is 2 days old whilst the attempted update was an hour or so ago.
What should I download for a W7 front end only, for a nucleus core.
Presume Roon - Windows 64 bit?
If I download RoonInstaller64.exe, nowhere does it say what version will be installed.
Yes, you’ll just want to download Roon Windows 64 bit from the downloads page. After reinstalling is there any change?
No. Just the same. Welcome screen - full black screen - full black screen quits leaving nothing. The roon icon in the taskbar does not indicate a running programme. It has created a more up-to-date _log file however. But I don’t know how to get it to you.
You can send logs via a shared Dropbox link or any other file sharing service link.
I haven’t got dropbox or anything like it. I generally attach things to emails
Hi @John_Adam — I just sent you a PM with next steps.
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