Urgent - Roon does not respond. Even restart does not help

Support
1

@support

Hi,

I just converted to life time membership a week back. It was working all fine for last 1 week till I tried Play All after selecting a bunch of albums (more than 10). Typically it comes back without any result but this time the application sort of hanged. When I now go to browsing either album, artist or anything it just shows the Roon Logo.

I stopped Roon Core and restarted it. But it did not help. The CPU utilization is comparatively high (User CPU 30%) where the Roon Core is running. The memory utilization is less than 50%.

Here are the details of my system -

  1. Roon Core (Roon Server) running on Mac Mini (8 GB Ram, 2.8 GHz Intel Core i5, Sierra 10.12.3).
  2. PS Audio Bridge II
  3. The files are in a network attached store (Naim Uniti Core) connected over ethernet to same router as of PS Audio Bridge II and Mac Mini
  4. Remote in iPad Mini 2 and iPhone 5
  5. Around 300 albums and 2500 songs. 50+ artists.

Please let me know if you need more information.

Regards,
Sourav

2

Hi @Sourav_Mazumder ---- Thank you for the report and my apologies for the troubles here. I would like to grab a set of logs from you and will be contacting you via PM momentarily with instructions.

-Eric

3

Thanks Eric for the prompt response.

Regards,
Sourav

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