USB DAC not listed anymore

Roon Core Machine


Networking Gear & Setup Details

Wired LAN, Miami Box as a router.

Connected Audio Devices

PIONEER N-70A connected via USB.

Number of Tracks in Library

41468 tracks

Description of Issue

Issues has started to occurs since yesterday.
Mon 8/Nov: I did listen to Roon for the whole afternoon.
When back in the evening, USB DAC was not listed anymore.
I did stop Roon on the synology, renamed RAATServer folder and restarted.
USB DAC was listed, I did activate it and listen to music for 2 hours without any issue.
Tue 9/Nov: back from work, USB DAC no more listed. Same procedure and back again!

Hey @Arnaud_MIGEON,

We’re so sorry to hear that your DAC isn’t recognized as it used to. We’re also sorry that we’re only seeing and replying to your post now. Please, accept my sincere apologies :pleading_face: :pray:

I wonder, since this started happening, did you get a chance to:

  • update the firmware on your DAC?
  • power cycle it (turn off, unplug for a few minutes, plug back in and turn on)?

Hoping to hear back from you :nerd_face:

Dear Support,
I did not face the issue again. Suggest to close the topic.