USB External Drive not seen by ROCK

Support
1

@support

Running ROCK on i7 Gigabyte NUC. ROCK will not recognize my external USB drive. Not type C - just a 3.0 USB interface. A 3.0 memory stick in the same port is seen instantly by ROCK, but the 3 TB drive is not. Any possible suggestions? Really don’t want to use another OS as I love ROCK’s simplicity, but the external drive integration is a must…

2

Does the same drive/cable work on another machine? What is the format of the drive?

3

Do you know how the drive is formatted? According to this article only specific formats are supprted.

Tim

4

Drive and cable work on another machine with no issues. Drive is formatted NTFS, which - to my understanding - should be fine. This drive, although USB 3.0, does require external power… Could that be the issue?

5

Not familiar with your Gigabyte NUC or your USB drive so I don’t know how much power your drive needs or if your NUC can supply that much. Do you have an external power supply you can connect to the drive?

Tim

6

Sorry - should have clarified better - the USB drive does have an external power supply…

7

Hello @Derrick_Stasiuk,

What is the model/manufacturer of the external USB drive? Has adding power to it allowed it to show up in ROCK?

Thanks,
Noris

9

Noris,

Adding power to the drive did not make any difference. I gave up and went with a different (smaller) drive, and it works fine. Strange though, as the drive works perfectly anywhere else.

Thanks for your help, @support !

10

Hi @Derrick_Stasiuk,

Thanks for letting us know. Just so we have this information for our records in case we want to review drive compatibility at a future time, can you let me know the model/manufacturer of the drive that wasn’t working?

I’m going to mark your case as solved but having this information would be useful to have.

– Noris

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Can’t get the drive model any more as I have reinstalled it in a different machine. It was in fact a internal hard drive in an external USB 3.0 enclosure. The enclosure is a Mediasonic USB 3.0 3.5" SATA Hard Drive Enclosure.

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Thanks for letting me know that info @Derrick_Stasiuk, I have noted it with the QA team if we perform any hard drive enclosure tests in the future to check for comparability with that model.

– Noris

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