User dissatisfaction with product (ref#HLX1MV)

Support
1

What’s happening?

· I don't like how the product works

How can we help?

· None of the above

Other options

· I don't like how the product works

Describe the issue

I don’t like it. That’s simple enough isn’t it?

Describe your network setup

No. You should already know that.

2

Wow. What do you hope to accomplish?

3 Likes
3

Hi @Mike_Lamb,

We’re certainly sorry to hear you feel that way - there’s a Feedback section where you can elaborate further: https://community.roonlabs.com/t/about-the-feedback-category/215455

You’ve posted in the technical support section - is there a particular issue we can help with? Otherwise, we can move this thread to the aforementioned subcategory.

We can see some network information listed from your post in 2024, but we need to know if this information is current. Are you having a network-related problem, or an issue similar to what you reported before? It looks like refreshing RoonServer resolved your last issue, which would have also triggered a device discovery cycle and possibly renegotiated some restrictions with OS firewalls, etc that were blocking Roon.

Let us know if we can help. We can also loop in our accounts team if you’re having a problem with your subscription. Either way, we’ll watch for your response. Thanks!

2 Likes
4

Hi @Mike_Lamb,

Please let us know if we can assist further in either a feature request or a new support request. This thread will auto-close now due to inactivity. Thanks!