Core Machine (Operating system/System info/Roon build number)
Control/User Interface: HP I7 Windows 10 Pro: MSI GT 170 graphics card – 2 65 inch monitors running at 4096 x 2160, font size 175%
Roon server running on SonicTransporter. Version 1.6 Build 416
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Devialet 800. Ethernet.
Description Of Issue
I am receiving the following error ever since I installed a new graphics card and using 2 65 inch monitors running at 4096 x 2160 with a font size of 175%. I have tried several other resolutions down to 1920 x 1080.
When I click on the Roon icon the cursor changes from an arrow to an hourglass briefly.
When I look at the Windows application log this is the error that I see.
I’ll follow up with your instructions to send you the log in my next post.
This is the log from the PC that hosts Roon’s user interface. It was so small I pasted it into this message. I’ll follow up with the log from the Roon server which runs on SonicTransport.
10/17 16:08:24 Info: Starting Roon v1.6 (build 416) stable on windows
10/17 16:08:24 Debug: looking for *_old files in: C:\Users\Jimmy G\AppData\Local\Roon\Application
10/17 16:08:24 Debug: looking for old numerical version dirs in: C:\Users\Jimmy G\AppData\Local\Roon\Application
10/17 16:08:24 Trace: Checking if we are already running
10/17 16:08:24 Trace: Nope, we are the only one running
10/17 16:08:24 Info: Is 64 bit? True
10/17 16:08:24 Trace: [broo/imagecache] loaded 13194 cache entries from C:\Users\Jimmy G\AppData\Local\Roon\Cache\brooimages_1\index.db, current: 512mb / 617mb
10/17 16:08:24 Info: Loading broo project: ui.broox
10/17 16:08:24 Trace: [realtime] fetching time from NTP server
Thanks for sending those logs over. I’m not seeing any clear indication as to the reason why this issue is occurring, I would second @Rugby’s suggestion of re-installing the display drivers. Can you give that a try and let us know if it helps?