User interface errors out since installation of new graphics card

Support
1

Core Machine (Operating system/System info/Roon build number)
Control/User Interface: HP I7 Windows 10 Pro: MSI GT 170 graphics card – 2 65 inch monitors running at 4096 x 2160, font size 175%
Roon server running on SonicTransporter. Version 1.6 Build 416

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Ethernet. Netgear.

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Devialet 800. Ethernet.

Description Of Issue
I am receiving the following error ever since I installed a new graphics card and using 2 65 inch monitors running at 4096 x 2160 with a font size of 175%. I have tried several other resolutions down to 1920 x 1080.

Faulting application name: Roon.exe, version: 1.0.0.0

Prior to installing the MSI GT170 graphics card I had no problem.
Any suggestions would be much appreciated.

2

Do you mean MSI GT710 or MSI GTX 1070? I did not find a GT170 listed

4

Hi @Jimmy_Giessler,

Can you please confirm what the exact error state is? Does the Roon app open at all or does it just present that error when you try to access it? Can you please share a screenshot to clarify?

Also, I would like to take a look at your logs folder for any additional clues, can you use these instructions to send me a copy of this folder via Dropbox / Google Drive / Send.firefox.com?

5

My bad – it is a MSI GT710.

6

When I click on the Roon icon the cursor changes from an arrow to an hourglass briefly.
When I look at the Windows application log this is the error that I see.
I’ll follow up with your instructions to send you the log in my next post.

Faulting application name: Roon.exe, version: 1.0.0.0, time stamp: 0x5cc12f39
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000001fe27a2
Faulting process id: 0x5370
Faulting application start time: 0x01d5852f0332b590
Faulting application path: C:\Users\Jimmy G\AppData\Local\Roon\Application\Roon.exe
Faulting module path: unknown
Report Id: 883a67d7-1eaa-4570-ae0e-72062830d62a
Faulting package full name:
Faulting package-relative application ID:

7

I would download the current video drivers from MSI.

https://us.msi.com/Graphics-card/support/GT-710-2GD3H-LP#down-driver&Win10%2064

Uninstall the current drivers completely and then re-install using the latest download.

2 Likes
8

This is the log from the PC that hosts Roon’s user interface. It was so small I pasted it into this message. I’ll follow up with the log from the Roon server which runs on SonicTransport.
10/17 16:08:24 Info: Starting Roon v1.6 (build 416) stable on windows
10/17 16:08:24 Debug: looking for *_old files in: C:\Users\Jimmy G\AppData\Local\Roon\Application
10/17 16:08:24 Debug: looking for old numerical version dirs in: C:\Users\Jimmy G\AppData\Local\Roon\Application
10/17 16:08:24 Trace: Checking if we are already running
10/17 16:08:24 Trace: Nope, we are the only one running
10/17 16:08:24 Info: Is 64 bit? True
10/17 16:08:24 Trace: [broo/imagecache] loaded 13194 cache entries from C:\Users\Jimmy G\AppData\Local\Roon\Cache\brooimages_1\index.db, current: 512mb / 617mb
10/17 16:08:24 Info: Loading broo project: ui.broox
10/17 16:08:24 Trace: [realtime] fetching time from NTP server

9

Hi @Jimmy_Giessler,

Thanks for sending those logs over. I’m not seeing any clear indication as to the reason why this issue is occurring, I would second @Rugby’s suggestion of re-installing the display drivers. Can you give that a try and let us know if it helps?

10

Installing the most current video driver corrected the problem.
THANKS Daniel!

2 Likes
11

Installing the current video driver corrected the problem.
THANKS Norris!

1 Like
12

Glad to have helped. :smiley:

1 Like
15

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