User unable to establish ARC connection to Roon server (ref#QDB522)

[Mark_Wooters]

What’s happening?

· I'm having trouble connecting to Roon

What type of connection issue?

· Something else

How can we help?

· None of the above

Other options

· Other

Describe the issue

I can’t connect to Roon

Describe your network setup

Grimm MU1, Luxul 26 port router, Ruckus Zone Director Wireless but system is hard wired

My issue is that Arc stopped working in my house. I can’t take any downloads with me.

[Robert_F (Rob)]

Updated the title to reflect your commeny

@Mark_Wooters

My issue is that Arc stopped working in my house. I can’t take any downloads with me.

[benjamin]

Hey @Mark_Wooters,

Thanks for writing in! Sorry to hear about your Arc issues.

If you haven’t yet, I would power cycle your mobile device, and re-log into Arc.

@Mark_Wooters

I can’t take any downloads with me.

Are you able to successfully download them when over Wifi? If you haven’t yet, I would give your router a reboot as well, and let me know if your issues persist.

Thank you!