User unable to specify issue (ref#M9DWC1)

[Kai_tim_Cheng]

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only local library *music is affected.

Where is your local content stored?

· On the same machine where RoonServer is running, internal drive

Please try playing content of a lower sample rate (44.1kHz or 48kHz), does this work as expected?

· The issue only impacts higher sample rates

What are the make and model of the affected audio device(s) and the connection type?

· Yes

Describe the issue

I don’t have

Describe your network setup

Yes

[vadim]

Hello @Kai_tim_Cheng,

Thank you for reaching Roon support and welcome to our comunity!

To asist you better please describe the following:

Roon Server Machine

Include your operating system and machine info (Model, CPU, RAM)

Networking Gear & Setup Details

Your network gear (model of routers/switches) and if on WiFi/Ethernet

Connected Audio Devices

Specify what devices you’re using and their connection types, like USB/HDMI/Chromecast, etc.

Number of Tracks in Library

Tell us how large your music library is, eg. “30,000 tracks”

Description of Issue

Tell us about the problem you’re having in as much detail as possible. Screenshots are always appreciated!