Core Machine (Operating system/System info/Roon build number)
Apple iMac.
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Router is supplied by local provider WiFi and streaming on Ethernet
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Bluesound Vault 2i streams via an RME dac 2 into a Hegel 390
description Of Issue
When the song is playing I can not see the three icons at the top of the page in the right hand corner that allows you to select lyrics, bio etc.
In addition I don’t see an option to select lyrics, bio etc after pushing the three white dots.
I can only select album cover as my display.
The option change “Configuration” is not displaying in the box scrolling does not help. Appears to be a problem after most recent build update.
Hi,
Thank you for coming back.
I can see the X in top left hand corner
I can not see cog wheel in right hand corner
I am accessing IMAC via Roon app
I am not mirrored or connected to another display
Cog wheel should be in line with X?
OK, so you certainly do see the whole of the screen.
Have you tried different types of albums - un/identified by Roon; albums from a streaming service (if you have one linked); albums you have favourited in a streaming service; your local music files (if you have them)?
Can you try adding any image into the folder of any album you have locally? And testing if you see an icon for the album artwork.
Other than disconnecting your audio equipment from your iMac, restart your iMac and see what happens (just to rule out any conflicts with Bluesound etc… - no reason why it might), I not sure I can suggest anything else. Sorry.
Hopefully Roon’s support will be able to help you.
Thank you for reaching out to me it appears now I can not see any of the icons in the top right hand corner. Sadly none of your possible fixes has helped?
At a loss really I have re-booted the core as well hopefully Roon support will come back to me.
Hi Dylan
I only operate Roon through my IMAC
I sometimes look at the Roon screen in my Bluesound app operating my Vault2i ripper and streamer but I have restarted the Vault 2i but nothing changed.
Yes the problem started immediately after the B778 update and I have down loaded and reloaded Roon but no change?
The gearwheel icon is used to customise the Now Playing screen - but if you use it to turn off all the elements, then the gearwheel icon itself disappears, along with all the other icons.
When that happens, we have no way of getting back into the customise screen again… Oops.
Just to clarify something here - the issue is recognised, and it will get fixed, but other issues may well have a higher priority, so these get addressed first.
