Volume Control on Hegel H390

Support
1

Hi @noris,

Tried to solve my volume issue with your above advise, but without succes.
I’ve just purchased the Hegel H390 and use my Macbook as a Roon Core. While i play over airplay to the H390, the volume control is both controllable through the amp and through the roon app.
As soon as I try to play from Macbook > USB > H390, I can’t seem to get the volume control to work the same way as the airplay way. Fixed volume seems to be the best way, but I don’t like to grab the remote of the amp all the time, mayor change in user experience IMHO.

Hope there is something I looked over.

thanks!

Brian.

3

Hi @Brian_da_Graca,

Can you please share a screenshot of your Signal Path when this issue is occurring? Does DSP Volume have the same behavior?

4

Have you changed the setting in the Hegel’s setting for USB?

5

Hi Noris, will make a screenshot tonight.

6

Hi @Mark_Hyland,

You mean that there are settings within the H390 for the USB insert?

7

Did you manage to resolve this? I have the same issue with my H590, was working fine but I had to reset my amp this morning and have since lost volume co trip on USB.

8

Hegel has a video describing how to set up Roon with the H590 for volume control - it might possibly help with your problem?

https://www.youtube.com/watch?v=yOGYCMpRWbY

9

Nope, sold my H390. Too frustrating waiting for Roon.

1 Like
10

Thank you, I found this just after posting and remembered going through the same pain when I first set up. On another forum people have suggested not using Roon for volume control as it effects sound quality. Testing that now…

11

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