Roon interface volume plus and minus buttons (+/-) sometimes get stuck [Fixed with Build 1364/1365)

I am experiencing this sporadically as well. Happened on 1.8 several times over the last few months and 2.0 happened this morning around 9:15 am eastern.

Using a headless roon core on win 10 HP Elite Desk G2, control via roon on an Samsung S20+ and listening on a Denon AVR-3600H.

The volume slider just starts crawling up to max. Pulling it down works until you let go and it slides up again. I had to stop playing. Close the app and reopened and it was back to normal.

I too have set the max volume to a comfortable level to avoid damaging speakers, but this could potentially blow expensive gear. Can you trust Roon with this kind of error?

I suggest Roon release an update that sets the max volume by default so the owner doesn’t find out the hard way. Make increasing the volume a manual process. Then hopefully, solve the bug. I get that intermittent bugs are some of the hardest to solve, but equipment blowing ones deserve max attention.

When you saw this issue occur, were you using the Samsung S20 remote? Or using some kind of remote access into your Core? If this happens when you were using your Samsung, were you controlling the volume using the hardware buttons or the Roon app buttons or the Roon app slider?

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I was using the Samsung S20+ as a remote. I’ve only ever seen the problem on the Android remote. Every time I was using the slider. Never the hardware buttons.

Just happened to me (again), at 8PM French time tonight. Scared my baby (and me, as a mater of fact). It has happened before v2, and it just keeps happening randomly.

I use Ropieee or RopieeeXL on Rpi 4B as endpoints for Roon Nucleus, some feed independent DACs some feed AES signal to active monitors directly.

I just tap gently on the volume “+” button of the Roon Android app and there it goes shooting to maximum. Nothing helps to keep it down.

Awful experience garanteed every time. Do I have to open a new thread for this?

Just happened to me again at 9:03 pm wed Sept 28th. Eastern Time. Open Roon on my Galaxy S20, my denon 3600 was already selected. I selected a song and pressed play then went to check the volume while the denon was turning on.

The volume started creeping up on its own. This time I paused the song to avoid waking up the neighbourhood. The volume still crept up. I could turn it up or down using the slider but as soon as I let go it would crawl up faily quickly. I also tried the hardware buttons on the side of the phone and the effect was the same. I could raise the volume even faster or pull it down lower, but as soon as I let go, it starts ticking up quickly again. Nothing would stop it, like changing songs, but closing the app worked. (Hitting the show all apps button, and flicking roon up to close.) Then reopening Roon the volume returned to normal expected behaviour.

Hey @doro, @DrunkyMcStumbles, @MBI and @Greg_Anderson2,

I’d like to dig into this a step further, and request each of you jot down a specific date and time the next time you see this issue happen, as well as test to see if this happens across all your zones/end points. Or, does it only happen on a specific endpoint? Does this happen when using strictly your system output?

With that, could you also please use the directions found here and send over a set of logs from your affected mobile devices to our File Uploader?

Thank you for your patience while we get to the bottom of this issue :pray:

Happened also to me with two different Roon ready devices :rage: nearly crashed my looudspeakers and my ears.
never happened before updating to Roon 2
@Roon: Please fix this dangerous software bug

Then please follow @benjamin 's request above and send logs from your system to Roon Labs. The more data Roon Labs have on this issue the easier it will be for them to diagnose and fix.

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if you have an iPhone as a Roon Remote, the above work around from @benjamin helped me.

I also have a Samsung M52 on Android 12. Not had this issue with it.

As @BlackJack says, set volume limits in Roon as a safe guard. This is if Roon controls the volume. I have Sonos Fives and in Sonos S2 app I have limited max volume.

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Hey @Klaus_Weber,

My apologies here, there is progress being made but we’re still very much investigating the potential root cause of this issue.

A few follow-up questions for you:

  1. What are the specific steps you take to reproduce this issue?
  2. Does this happen on all of your remote devices?
  3. Do you have airplay enabled at all when this issue occurs?
  4. Does this affect specific endpoints? Does the same issue happen when only playing to your system output?

It would be helpful to the team if we could get an updated set of logs from the affected mobile devices as well:

Thanks, Klaus!

@benjamin

I have tried tonight to replicate the issue deliberately. Oddly, it’s doing the opposite now. It lowers the iPhones volume to mute when coming out of the Roon app. I had disabled the automation workaround first though.

I’ll upload the files shortly. Will try again to replicate the maxing out issue.

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@benjamin
My log files for both experiences have been submitted. I’ve labelled them mute and max to identify them.

However, the issue of the music volume hitting max after exiting and entering the Roon app and adjusting the musics volume isn’t happening now for me.

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Dear Ben,

  1. Started Roon again a few mibutes later.
  2. Only used my iPhone
  3. no
  4. two endpoints, Mytek BB and Lyngdorf TDAI 3400

As I don‘t want to damage my ears and my loudspeakers I will not use Roon as long as this dangerous bug isn‘t fixed.

kind regards
Klaus

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Just to chime in, I’ve experienced this a couple times. Using Roon nucleus, Roon app and Denon AVR app w/Iphone. Checking the iphone control panel the volume is randomly at max level after previously lowering it. Fortunately, it hasn’t affected the actual volume going to speakers. The up/down volume control on iPhone is normally tied to volume on AVR app volume contriol so maybe there is some interaction going on.

@support

Today I experienced this for the first time after using Roon for a few years!

I have subsequently been able to reproduce it relatively consistently. If it helps let me know and I’ll add some details.

Hey @Hectorson,

Thank you for letting me know! A few follow-up questions for you:

  1. What are the specific steps you take to reproduce this issue?
  2. Does this happen on all of your remote devices?
  3. Do you have airplay enabled at all when this issue occurs?
  4. Does this affect specific endpoints? Does the same issue happen when only playing to your system output?

It would be helpful to the team if we could get an updated set of logs from the affected mobile devices as well:

  • First toggle “Save logs to Files on next startup” from your iOS Settings for the Roon App.
  • Reproduce the issue.
  • Access your Files App on the phone and upload the log file here.

Quick breakdown of setup first.

Core is ROCK on a NUC
Remote in question is an android phone running 13.
Roon Builds are up to date as of today and I’m on 2.0 not 1.8

Not sure how to enable logging on android for remote.

I can reproduce it on four different zones:

  1. Meridian MS600
  2. DietPi
  3. Chromecast Speaker
  4. Windows Laptop as endpoint

Haven’t been able to reproduce when using Windows PC as Remote or test any other android/ios remotes.

The problem arises when inputting multiple volume commands. In quick succession, best reproduced by tapping + and - alternately varying speeds. Normally will show within 30s.

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I experienced the same problem a few days ago & was unable to break the maximum volume cycle (after reducing the volume & closing the control “frame” the volume immediately went back to Maximum) on my iPad 12.9 (3rd generation).
I can’t reproduce it at the moment but will capture logs if the problem reoccurs.

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Roon Core Machine

MeLE Quieter 2Q Fanless Mini PC, Celeron J4125, DDR4 8gb RAM running ROCK

Edit: changed to a dell optiplex 7040, Intel Core i5-6500 Processor Quad Core 3.2GHz, 16gb RAM

Networking Gear & Setup Details

Ubiquiti UniFi setup, core via Ethernet and endpoints via Ethernet & WiFi

Connected Audio Devices

iPhone => Dragonfly Cobalt => Sonos Fives in stereo
ATV => TV => Topping D30 DAC => Cyrus Pre Amp & Cyrus power amps/Speakers - none currently choosing next purchase

Number of Tracks in Library

Stream from Tidal

Description of Issue

Just got an iPhone SE 2022 model to use as a small device to remote control Roon. I’m currently only using a pair of Sonos Fives due to having building work carried out but this issue was happening when using other equipment and appears only related to the iPhone/iPads as it does it all the time but not with my Android phone.

If I set my iPhone volume to minimum (not ringtone, just media control) and got into Roon, when I close the Roon app my iPhones volume jumps to near 100% and on occasion full. I have tried iPads and this happens on them all (3 for kids).

Lower iPhone volume again. Go in to Roon (Sonos Fives at 10% volume say) and exit app the iPhone goes back to near full volume.

Is this a iOS Roon app issue or an iOS device issue?

Thanks

Just found another post where someone is experiencing nearly the same. This was last year though.

Can we have an option in settings of Roon to disable iOS volume buttons from controlling the volume of endpoints etc. or is there already this feature and I’ve missed it.

I find it odd if my endpoints volumes are at low levels why the iPhone/iPads would jump to 100% when closing the app.