Waiting for Your Roon Server condition

Support
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Roon Server Machine

Lenovo Idea Centre 710
Intel(R) Core™ i7-6700 CPU @ 3.40GHz 3.41 GHz
32G ram
Windows 10 Home Version 22H2

Networking Gear & Setup Details

Wifi
Comcast/Xfinity
not using VPN

Connected Audio Devices

USB
Topping E 30 II dac
Wasapi exclusive mode

Number of Tracks in Library

Qobuz 721 albums
Local under 100 tracks

Description of Issue

I have been having the dreaded “Waiting for Your Roon Server” condition for about a week. I have the client and server running on the same machine, but I am also having the same problem when connecting my Samsung Galaxy S21 also.
I temporarily disabled Windows Firewall but that didn’t resolve the problem.
I have previously run Roon Server on this machine and had no problem connecting to it with both the local client and remote clients.

3

Have you rebooted everything including the network equipment from the network outward?

4

Try downloading Roon from the Roon Labs web site and reinstalling again.

I see that you were previously running Roon Server separately, it may be that the update process has failed in your case. Reinstallation of Roon should fix it.

Roon - Downloads

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Yes. I have reinstalled. I forgot to add that to my original ticket.
I have reinstalled several times. I have even completely removed all Roon related folders from AppData and done a completely fresh install, but the problem persists.

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6

So, is your Roon Server actually running and appearing on the “programs running in the background” section of the Taskbar?

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Yes it is.

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And does clicking on the “Start Roon Server” button on the “Waiting for Roon Server” screen not have any effect?

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The “Waiting for Your Roon Server” modal that pops up does not have any buttons on it. It appears for a few seconds, then the connection graphic appears several more seconds before the display returns. Sometimes, but not always, the display has changed from it’s previous state.

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Ah, sorry - is this what you see?

image

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Yes it is.

12

OK, then that would point to an issue of the network losing connectivity between the Roon UI and the Roon Server - which is intriguing when both the client and server are on the same machine.

Is the Lenovo connected via ethernet, or just wifi (or both)?

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Both the client on the local machine and the remote client on my phone have the problem simultaneously. I doubt this has anything to do with network connectivity. All signs point to the server software malfunctioning. I am not having any sort of problem with any other streaming platform, either music or video. Xfinity, Amazon, Qobuz, Youtube, etc, are all working perfectly.

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Well, I’ve never heard or seen any reports of the Roon Server application on Windows temporarily halting, so I guess we are just going to have to wait until the Support team are able to get to your issue and pull some logs to diagnose this further…

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I’ve seen a number of recent posts about this problem. I just wanted to add my voice. For now, I will wait to see a new build/bugfix issued.

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I think those are probably a different “Waiting for Roon Server” condition, e.g.

Anyway, hopefully the Support team will be able to shed some light on your issue.

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Posting in the Support category of the forum automatically adds the issue to the Support team’s queue, so that is your ticket. They will open an internal ticket in their system if the issue cannot be resolved immediately

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Very good. Thanks.

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Hi @Philip_Ross,

I understand why you might think that but the Roon components communicate with each via the network stack even when running on the same machine. It just that in this case comms remain within the device.

Reinstalling Roon typically solves the issue as doing so creates/ re-creates the required firewall rules.

I recommend pursuing this avenue by checking the firewall rules to make sure that these are enabled…

And importantly include roonappliance.com

(@support, as per my previous, this page still needs updating to reflect the renew software architecture.)

26

Hi again, I just read further down the topic and read that Roon is functioning now but crashing whilst playing.

What do you mean by this?

Also I think your Windows machine (that’s running Roon Server) is connected via WiFi, this is strongly not recommended by Roon … can you try hardwiring it to network switch (even if just as a test) to see if it helps.

28

Hi @Philip_Ross,

Thanks for writing in! I was able to review your account, and see your server and remote were online and active recently. Are you still running into issues?

1 Like