Waiting for your Roon Server (ref#RSTH88)

[jan_vitrofsky]

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Waiting for your Roon Server"

What happens if you press the "Select a different Roon Server" button?

· I see my Roon Server, but I still can't connect.

When you try to connect, what screen do you see?

· Just the Roon logo

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Nucleus*

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

I need a support call

Describe your network setup

Nucleus

[AceRimmer (Smoke me a kipper, I'll be back for breakfast!)]

Unfortunately Roon do not partake in calls of any kind, this forum is the place for support .

[Jim_F (Minimalist)]

Roon support does not work on the weekends. Someone from Roon will respond in a day or two.

Do you see an “unauthorize” button on the screen? If you do, click on that.

[daniel]

Hi @jan_vitrofsky,
Thanks for reaching out to us about this issue. We activate diagnostics on your account and it looks like your Roon server is experiencing some corruption which is causing the “Waiting for your Roon Server” message.

We advise that you install Roon fresh on your Nucleus and roll back to one of your older backups. You can use these instructions to do so:

• Stop RoonServer from running in Nucleus’s WebUI
• Navigate to your Nucleus’ Database Location
• Find the folder that says “RoonServer”
• Rename the “RoonServer” folder to “RoonServer_old”
• Restart the RoonServer in the WebUI to generate a new Database
• On the Roon Remotes, press “Use another Roon Server” and connect to the new database
• (Optional) - Restore your database from a Backup prior to the issue starting

If the database loads properly, your edits, playlists, tags, etc should be intact, and we can confirm everything is performing properly once it’s been restored.

If you do not have any backups, unfortunately the only other solution is to start with a fresh database.