Web display on browser Safari and Firefox not functioning (ref#RVMLWQ)

What’s happening?

· Something else

How can we help?

· None of the above

Other options

· Other

Describe the issue

Webdisplay on browser safari as well as Firefox does not work

Describe your network setup

FRITZ!Box, nucleus, iPad, Apple TV
Webdisplay is visible for fraction of a second and vanishes instantly

Hi @Rolf_Fleischhauer,
Thanks for writing in to let us know about this issue. Can you please tell us the steps you used to produce this issue? We’d like to try to reproduce it in house.

I did as being described in your webdisplay manual. I went to roon settings, chose webdisplay and copied the address. Then I changed to safari and opened the address. The roon logo appeared. After switching back to roon settings sometimes no choseable display appeared. Sometimes the browser session appeared but vanished after a few seconds. I came never that far to see what happened on the browser.
I already checked router settings and fixed the IP-addresses for both Nucleus+ and IPad but the result was the same.
I also rebooted my router, Nucleus+, deleted and reinstalled the roon controller to the same result.
I am afraid i am missing something trivial here. Would appreciate any advice from your side.
Thanks in advance
Rolf

By the way I tried it also on my Iphone15 and with Firefox and safari to the same result.

I activated diagnostics for your account. In your logs I saw some issues connecting to upstream servers that Roon uses like the server we use to authenticate logins. Have you had any trouble playing music from streaming services?

I did not have any issues I realised.

On second thoughts, yes I had a message while using roon via ARC in my car that there would be an issue with Tidal. I ignored it as the stream was not interrupted.

Hey @Rolf_Fleischhauer,

Arc wouldn’t have anything to do with using a display in Roon, so no need to worry about that.

Whats your current status, are you still having issues?

Are you able to test out using a display that has a hardwire ethernet connection to your router?

We’ll be on standby for your reply :pray:

Hi Benjamin an Daniel,

Thank you for trying your best.

Webdisplay worked with an Android based TV-Stick. I substituted it by Apple TV and there the only way is to open Webdisplay on a browser and use airplay to transfer it to the apple device.

Today I tried to make it work on the Firefox Browser on my TV to the same result- Display is recognised in roon but vanishes after several seconds. TV is directly connected LAN to the same server as my Nucleus+.

Maybe it just works with android.

It is no catastrophe and I can live without it.

I would like to propose that it maybe be possible to use the HDMI output as a way for forwarding webdisplay to the TV. Yes I know that use it for audio only but one can always hope …

Once more Thankyou

Update

I was able to make webdisplay work by using two different devices. Roon on iPad and browser on the IPhone and vice versa.
Unfortunately Roon webdisplay does not support airplay so that in the end all efforts turned to nothing.

It seems that Roon has some issues with the apple architecture.

Have a nice week and thanks again

I finally found a workaround that worked. But it is much to complicated to be used regularly.

Conclusion:

I am going to invest 50,- € in an android based streaming stick.

Have a nice week

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Hi @Rolf_Fleischhauer,

Glad to hear you were able to get things functioning! Happy listening :notes: